Key Concepts

IT Asset Management (Cloud)
Before using integration application for ServiceNow, it is helpful to understand some key concepts of the integration that are described in the following sections:
  • How Data Is Merged — introduces the role that transform maps play in merging data between IT Asset Management and ServiceNow
  • Source of Truth — how source of truth settings structure data into an optimized view with no duplicate or missing records
  • Where to View Merged Data — where to go in IT Asset Management and ServiceNow in order to view data that has been merged by the integration application
  • ServiceNow Computer and Application Records — table storage options in ServiceNow (Software Asset Management (SAM) Foundation plugin tables) and a description of how the integration application creates or updates computer records in ServiceNow and sets the CI classes.

IT Asset Management (Cloud)