Key Concepts

IT Asset Management (Cloud)

Before using integration application for ServiceNow, it is helpful to understand some key concepts of the integration that are described in the following sections:

• Data Types that Can Be Merged — data types that can be exported from IT Asset Management and from ServiceNow

• How Data Is Merged — introduces the role that transform maps play in merging data between IT Asset Management and ServiceNow
• Source of Truth — how source of truth settings structure data into an optimized view with no duplicate or missing records
• Where to View Merged Data — where to go in IT Asset Management and ServiceNow in order to view data that has been merged by the integration application

• ServiceNow Computer and Application Records — table storage options in ServiceNow (Software Asset Management (SAM) Foundation plugin tables) and a description of how the integration application creates or updates computer records in ServiceNow and sets the CI classes.