Remediation in the SAP Admin Module

IT Asset Management (Cloud)

Remediation is the process of reviewing and acting on license-type recommendations that have been imported from IT Asset Management.

FlexNet Manager for SAP Applications calculates the optimal license position based on active rules and reports. This data is saved to its database in the form of license-type and duplicate user recommendations (see Regular Optimization of the SAP License Position in IT Asset Management). You need to release and accept these recommendations in SAP mode in IT Asset Management to make them available to the SAP Admin module. For information on releasing recommendations in IT Asset Management to the SAP Admin module, see Releasing Recommendations to the SAP Admin Module.)

When the recommendations are available to the SAP Admin module, the remediation process can begin. This usually comprises the following steps:

  1. Importing the recommendations from SAP mode in IT Asset Management into the SAP Admin module. See Importing Recommendations.
  2. Displaying the recommendations in the Process License Recommendations report or the Process Duplicate Users report.
  3. Processing (accepting, rejecting, or overwriting) the recommendations.
  4. Sending the changes to the dependent SAP systems that are connected to the SAP Admin module and committing them in the corresponding dependent SAP systems.

After a recommendation has been processed and committed, the SAP Admin module sends a notification to IT Asset Management. This notification includes the final status of the recommendation (for example, Accepted or Rejected), which will be saved in a dedicated table. This step ensures that the status of previous recommendations can be taken into account when you import new recommendations. For information on the status values, see License-Type Recommendation Status.

A separate report is available to display a history of the license-type recommendations that were released from IT Asset Management to the SAP Admin module. For more information, see Creating a Recommendation History Report.

IT Asset Management (Cloud)

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