Changes to the IT Visibility Connections page

Note:This change affects customers with IT Visibility With Technology Intelligence Platform.

Flexera One IT Visibility customers who make use of the Flexera One-ServiceNow integration to import their organization’s ServiceNow data into Flexera One will notice the IT Visibility Connections page (IT Visibility > Connections) has been streamlined.

Streamlined Connections Page

When arriving on the Connections page, the page shows the ServiceNow Site Server address and the Flexera One user who configured the connection (Connected By). You can click the edit icon to make changes to the existing connection settings.

Flexera One-ServiceNow Integration Connection Status

With these changes, the IT Visibility Connections page does not show the connection status. Information about the connection status is available in ServiceNow. Information about imports to Flexera One from ServiceNow (and other external inventory sources) is available in Flexera One.

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To check on the connection status for data being exported from Flexera One and imported into ServiceNow, use the Connection page in the Flexera One ServiceNow App. (See the Setting Up the Import Connection page in the Flexera One ServiceNow App help library for more information.)

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To check on the connection status for data being imported to Flexera One from your organization’s ServiceNow instance, use the All Imports tab on Flexera One’s External Inventory Connections page. In Flexera One, click Data Collection > External Inventory Connections. Then click the All Imports tab. (See the Managing External Inventory Connections page in the Flexera One help library for more information about external inventory connections.)

Tip:The IT Visibility connection is only required for customers who want to export data from their ServiceNow instance and import it into Flexera One. Customers who are only importing their Flexera One data into their ServiceNow instance do not need to create the IT Visibility connection on the Flexera One side.