Flexera Integration app version 5.1.0 now available in ServiceNow Store

Note:This feature is available with Data Platform, IT Visibility, and IT Asset Management.

The latest version of the ServiceNow Flexera Integration app (v5.1.0) is here and, with it, some important and highly requested changes. This version of the Flexera Integration app is fully compatible with Tokyo, and the changes that came with it, and was just recently certified by ServiceNow. On top of supporting Tokyo, it also supports ServiceNow versions San Diego and Rome. A full list of what’s changed can be found below for v5.1.0.

IT Visibility and Data Platform integration

Data Enrichment

Added a new option to insert IP address and Network adapter records.

User Interface Enhancements

Added an option to prevent reclassification of CIs (Configuration Items) when using IRE.

Resolved Issues

Fixed is_deleted functionality.
Corrected mapping of Virtual Machine Insert/Update property.
Fixed business rule conflict with UI property options.
Fixed error on Network Equipment Transform Map.

IT Asset Management/FlexNet Manager Suite integration

Database Enhancements and Changes

SAM tables are used and CMDB tables are disabled.
Computer Transform Map has been updated to check for serial number on the Coalesce field.
New fields are present in the Computer Transform Map.
New option added to insert IP address and Network adapter records.

Resolved Issues

Fixed an error with data export.
Fixed the issue of Mac OS X being misclassified as Mac OS X Server.

Documentation links

See the following list for the v5.1.0 documentation:

IT Visibility documentation 
Data Platform documentation 
IT Asset Management / FlexNet Manager Suite documentation