Flexera Integration app for ServiceNow version 5.1.2 now available in ServiceNow Store

Note:This feature is available with Data Platform, IT Visibility, and IT Asset Management.

The latest version of the ServiceNow Flexera Integration app (v5.1.2) is here. Version 5.1.2 includes a new option to pause imports into ServiceNow, a new optional setting for date token behavior, a performance improvement, and a number of resolved issues.

The Flexera Integration app was just recently certified by ServiceNow. This version of the Integration app supports ServiceNow versions Utah, Tokyo, and San Diego. A full list of what’s changed can be found below for v5.1.2.

IT Visibility and Data Platform integration

General improvements

Option to pause imports into ServiceNow
Data token behavior change for Hardware records
New index for data source in the Software Installation table

Resolved issues

Corrected an issue where Linux Servers were not always being classified correctly.
Updated category mappings to use more standard naming. In some cases, the category Flexera used for a model was identical to the category typically used in categories out of the box—except for an extra s. For example, the plural, computers (Flexera) instead of the singular computer (out of the box). In these cases, the s was removed to avoid unnecessary categories or confusion.
Resolved an issue where IRE (Identification and Reconciliation Engine) wasn’t resetting the is_deleted flag when CIs (Configuration Items) “returned” after dropping out of the previous discovery.

Note:There were no changes IT Asset Management/FlexNet Manager Suite Integration for version 5.1.2.

Documentation links

See the following list for the v5.1.2 documentation:

IT Visibility documentation 
Data Platform documentation 
IT Asset Management / FlexNet Manager Suite documentation