Flexera One app version 1.1 available now on the ServiceNow Store

Note:The Flexera One app for ServiceNow supports IT Visibility.

Flexera helps you improve the value you derive from your ServiceNow investment-from aggregation, normalization, and enrichment of hardware, software, SaaS, and cloud IT asset inventory data to IT service delivery. With Technopedia®, the most trusted source of IT product information in the world, Flexera enhances IT service management (ITSM), Configuration Management Systems, and Software Asset Management with a reliable foundation and accurate data.

The current version of the Flexera One ServiceNow app includes the following new capabilities.

Business service mapping

This version supports Flexera's Automated Business Service Mapping from Cloud Migration and Modernization (formerly RISC Networks) data and can create application services as well as a full mapping of your company's dependencies and relationships—including application services and infrastructure.

Delta data loads

Support for both "snapshot" and "delta" data loads to keep your environment more up to date than ever.

Scheduled imports and exports from IT Visibility

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Added an interface to trigger ad-hoc snapshots and delta data loads from ServiceNow using native ServiceNow schedules.

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Added an interface to trigger exports of data from ServiceNow to IT Visibility using native ServiceNow schedules.

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Added support for export filters so you can further control what data is exported out of your environment. You can define your own filters for exported data by creating and applying table "queries" to the new UI page.

Enhanced logging

Now capturing detailed log records on the ServiceNow side to provide you fuller insight into the progress of the data during and after it is loaded.

IntegrationHUB support and out-of-the-box ServiceNow focused

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Uses Robust Transform Maps and IRE and leverages out-of-the-box ServiceNow functionality to integrate more seamlessly into your ServiceNow environment than ever.

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Can plug into any multi-source CMDB environment with or without Service-Graph and behave the same way you'd expect it to by adhering to ServiceNow best practice.

The Flexera One app supports ServiceNow releases San Diego, Tokyo, and Utah.

See the Flexera One ServiceNow App Help Library for installation, configuration, and troubleshooting information as well as answers to frequently asked questions and an updated data model.

Tip:A migration path exists for Data Platform and ServiceNow users who want to take advantage of the Flexera One app. The migration process is explained in the knowledge base article, Migrating from Data Platform to IT Visibility with the Flexera Integration ServiceNow App.