ServiceNow integration enhanced to support the Washington DC release

Note:This enhancement is available with SaaS Management.

SaaS Management has enhanced the ServiceNow integration to account for changes made in ServiceNow’s Subscription Management for the Washington DC release. This release changed some of the table that store information about subscriptions, subscribed users, and subscription applications.

If you are using the Washington DC release or later, and you use custom roles or a workaround for adding the ServiceNow integration in SaaS Management, you will need to grant read access to these additional ServiceNow tables:

•

subscription_detail

•

subscription_entitlement

•

user_has_subscription

•

subscription_has_family

These permissions must granted for the integration to continue collecting accurate subscription information.