New Jira Service Management Connections page

Note:This enhancement is available with IT Visibility. If you would like this feature enabled, contact Flexera Support. For more information, see Contacting Flexera Support.

The new Jira Service Management Connections page (IT Visibility > Jira Service Management Connections) enables control over the automated export of asset data from Flexera One to Jira Service Management, supporting multi-tenant JSM (Jira Service Management) environments. This solution provides:

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A new connector to export standardized assets

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A direct API integration between Flexera One and JSM

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An asset data model aligned with Flexera best practices, including categories, subcategories, relationships, and metadata

The customers get a configuration management database in JSM that mirrors the normalized view of the IT assets found in Flexera. This allows customers to improve operational efficiency and reduce data inconsistency, ensuring they operate with accurate, normalized, and complete configuration information.

For more information on how to use this enhancement, see Using Jira Service Management Connections on the Flexera One Developer portal.