Customer linking provides partners and MSPs with traceability and visibility

Note:This feature is available with Partner Service Layer.

With this feature, all customer organizations that are managed by a partner or Managed Service Provider (MSP) are now linked as child organizations to the parent organization in Flexera One. This feature helps partners and MSPs to leverage Flexera solutions and realize the full value from both current and future capabilities in Flexera One. For more information, see Managing Child Organizations in the Flexera One Help.

If the customer owns the system and maintains the commercial relationship with Flexera, the MSP or partner cannot add, edit, or delete customer details. The Add New Customer button on the Customer Overview page does not appear, and the MSP or partner has view-only access to customer details. For more information, see Customers Overview in the Flexera One Help.