Enhanced Managed Service Provider (MSP) features now available in Flexera One
Note:This feature is available with Managed Service Provider Capabilities.
Flexera One has introduced new MSP-enabled features to improve how MSPs efficiently manage their customers and cloud bills through the Flexera One user interface.
Key features include:
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Customer Management—MSPs can now manage customers directly through the Flexera One user interface, making it easy to view, create, edit, and delete their child organizations. Previously, MSPs could only manage customers using the Flexera One MSP Customer API. |
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Bill-Splitting—This powerful feature enables MSPs to define how to split a shared cloud bill among customers. Bill-splitting uses the rule-based dimensions to define how the bill is split, based on various fields from the bill such as payer ID, cloud account, or other dimensions. |
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Price Books—MSPs can now configure billing rules to manage the discounts their customers get. MSPs often receive discounts from major cloud service providers such as Amazon Web Services (AWS), Microsoft Azure, and Google Cloud. These discounts enable the MSPs to adjust their pricing based on the contract with their customers. Typically, MSPs pass on a portion of the discount to their customers while retaining a part to cover operational costs and maintain profitability. For example, if an MSP receives a 15 percent discount from AWS, it may pass only a 10 percent discount to the customer, while retaining 5 percent to cover operational costs. |
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Aggregated Cost Visibility—MSPs can now view the total cloud spend ingested into the parent organization and filter it down to the customer spend using the rule-based dimensions created for bill-splitting. Additionally, MSPs can see the cost they are paying for cloud services and compare them with the cost their customers are paying through price book billing rules. |
Changes to the Flexera One Cloud menu
The Cloud menu is updated to focus on MSP-centric use cases. Key features include:
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Tabular View—Provides a detailed view of the cloud spend ingested into the parent organization. |
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Price Books—Enables MSPs to manage customer discount on the cloud bill. |
For more information, see the following topics in the Flexera One Help: