Excluding Salesforce customer community and partner user licenses from license activity metrics

Note:This enhancement is available with SaaS Management.

The Salesforce integration with SaaS Management includes an Overview tab (SaaS > Managed SaaS Applications > Salesforce All Orgs > Overview) and an Orgs tab (SaaS > Managed SaaS Applications > Salesforce All Orgs > Orgs) for the Salesforce All Orgs view. With this enhancement, Salesforce customer community and partner user licenses are no longer included in the users’ activity count. Excluding these users, who are not listed in an organization’s HR Roster, provides more accurate activity metrics on the Overview tab and more accurate license assignment and usage on the Orgs tab.

The SaaS Dashboard (Dashboards > SaaS) provides insight into how application licenses are used across organizations, so organizations can right-size application licenses to optimize spend. The Application Usage widget within the SaaS Dashboard displays usage data for the top 5 applications with the highest annual spend. For Salesforce applications, users with community and partner user licenses are now excluded from the Application Usage widget. Excluding these users provides more accurate Salesforce license usage across your organization.

Flexera One Help Resources

For more information on the exclusion of Salesforce customer community and partner user licenses, see the following Flexera One Help topics:

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Overview Tab for the Salesforce All Orgs View

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Orgs Tab for the Salesforce All Orgs View

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SaaS Dashboard.