Getting Started With Partner Service Layer

The Partner Service Layer provides a single platform to supercharge partner solutions and services delivery across the entire IT Portfolio. This layer provides the source of truth for high-quality, normalized, curated, contextualized, and actionable insights. Partners can utilize this platform to drive additional revenue streams, deliver better, higher-margin services, respond to customer future needs, innovate, differentiate, increase customer satisfaction, and most importantly, grow their business and revenue with Flexera.

Flexera One helps partners by:

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Creating and delivering a unified experience that enables partners to deliver services across the entire IT portfolio leveraging products and capabilities from Flexera.

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Enabling partners to optimize their service delivery and efficiency by providing them with capabilities that enable them to manage customers at scale.

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Enabling upgrades of partner managed customers from on-premises Flexera products, and competitive upgrades from other vendor solutions to our SaaS platform.

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Providing partners with structured, secure, and scalable access to key data points through intuitive user interfaces, powerful visualization tools (for example, Power BI, native UI data views), data export capabilities in Power BI and user interface, and modern programmatical data access mechanisms such as GraphQL for flexible querying and REST APIs for seamless ecosystem integrations.

Note:Consider the following:

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A partner can act as a managed service provider for some customers and may also be invited to deliver services to non-managed customers.

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Where documentation already exists in the Flexera One documentation for customers, you will find links to the existing information.

Partner Service Layer Help Topics

Partner Service Layer documentation is organized into the following sections:

Topic	Content
Partner Core Capabilities	Describes the capabilities that are required by all partners. This section includes the following topics: • Customers Overview  • Viewing Customer Details  • Viewing Beacon Details
Managed Service Provider Capabilities	Describes the capabilities that are required only by Managed Service Providers (MSPs). This section includes the following topics: • Managing Child Organizations  • Viewing Child Organization Details  • Creating a Child Organization Under Your MSP Parent Organization  • Updating Child Organization Details  • Deleting a Child Organization
Cloud Cost Optimization	Describes how to manage your customer’s FinOps features at scale. This section includes the following instruction sets: • Using Bill-Splitting to Assign Costs to Child Organizations • Using Price Books to Manage Discounts and Adjustments • Using Tabular View to Analyze Cloud Spend See the following topics in the Flexera One documentation for existing information: • Cost Planning  • Commitments  • Analyzing Cloud Costs in Billing Centers
Automation	To understand how to leverage automation features scoped to your organization (parent organization) as well as how to automate processes within a customer’s organization, see Getting Started With Automation. Note:Clicking this link takes you outside of this chapter to the Automation help topic.
Aministration	To understand the administrative capabilities for MSPs, see Getting Started With Administration. Note:Clicking this link takes you outside of this chapter to the Administration help topic.